Problem: You try to play Chuhou Joutai or another product, and the game either freezes, becomes unresponsive after a certain action, or quits unexpectedly during gameplay.
If Chuhou Joutai or another Drillimation product freezes and/or becomes unresponsive, or quits during gameplay, try these suggestions:
- Force quit the game. To do this, press Ctrl-Alt-Delete on Windows or Command-Alt-Escape on macOS. When Task Manager or Force Quit appears, select the game in the list and click End Task on Windows or Force Quit on macOS. You will lose any unsaved data.
- It is possible to reopen the game on macOS after it quit by clicking Reopen.
- Restart your computer. It is recommended you restart your machine after you install a new app on your computer so that the changes can take effect.
- Make sure the game is compatible with your version of Windows or macOS by checking the system requirements.
- Make sure you are playing the latest version of the game. There is a possibility that you may have found a bug in the game. You can report bugs to Drillimation via the discussion boards on itch.io (account required) or Github (account required).
- Disconnect any peripherals connected to your machine, and check the owner’s manual to see if it is compatible with your machine.
- If you recently updated Windows or macOS, a peripheral you’re using may no longer be compatible.
This can be caused by any of the following:
- You may be using outdated and/or corrupted drivers
- System files on your machine may be corrupt and/or mismatched with other files
- You may have a virus or malware infection on your device
- Some applications or services running on your machine may be causing your machine to crash
To prevent unexpected quits or unresponsiveness in the future, try the following suggestions:
- Install all available Windows or macOS updates until your system reports it is up to date.
- Check to make sure that all other applications are closed during gameplay. All of our products require 1GB of RAM to run. Some programs that commonly run in the background include third-party virus scanners and screensavers.
- Over time, the fragments on your hard drive become smaller and smaller, and the files on your computer will eventually become a tangled mess. When this happens, system performance will begin to slow down as it needs more time to access data from the disk. Defragging your hard drive can untangle the mess by reorganizing the physical location of the files on your drive and make them easier to access.
- Check to make sure your audio and video drivers are up to date. Older versions of selected sound and video cards will not work correctly with our games. ONLY download drivers suggested by your system manufacturer.
- Free up space on your hard drive by removing files and apps you no longer use.
- Scan your machine for viruses. Malware can cause your machine to perform strangely or even operate without your consent. If you don’t have antivirus software installed on your machine, you can download and install Microsoft Security Essentials for free here.
- Reinstall the game. Reinstalling will replace all corrupted files. Doing so will also erase your save data, so make sure you have a backup before continuing.
- As stated in the End User License Agreement, it is NOT recommended you modify the game’s files or source code, as doing so can render the game unplayable.